FAQ's
❓ Frequently Asked Questions (FAQ)
Have questions? We’ve got answers! If you need more help, feel free to contact our support team.
1. How long does delivery take?
• Karachi: 24 – 48 hours • All over Pakistan: 4 – 5 working days Delivery times may vary slightly during seasonal rush or holidays.
2. What are your shipping charges?
• Karachi: Rs. 200 • Rest of Pakistan: Rs. 250 • FREE delivery on all orders above Rs. 2,450.
3. Do you offer returns or exchanges?
We offer exchanges only within 7 days of delivery. Items must be unused, unwashed, and in original condition with tags.
4. How do I request an exchange?
Contact us on [Your WhatsApp Number / Email] with your order number and a picture of the product. Our team will guide you through the process.
5. What payment methods do you accept?
Currently, we offer Cash on Delivery (COD) all over Pakistan.
6. How can I track my order?
Once your order is shipped, we will send you tracking details through WhatsApp or SMS.
7. Do you deliver internationally?
Currently, we deliver only within Pakistan.
8. What if I receive a wrong or defective item?
In the rare case of receiving a faulty or incorrect product, we will replace it at no extra cost.
9. Can I cancel my order?
Orders can be canceled within 2 hours of placing them. After processing begins, cancellation is not possible.
10. How do I contact customer support?
You can reach us at: 📞 [Your WhatsApp Number] 📧 [Your Email]